Job Openings
Front Desk Receptionist
JOB SUMMARY
The front desk receptionist serves as the first point of contact for all visitors, guests, and employees, representing the organization with professionalism, poise, and exceptional customer service. This highly visible role is responsible for creating a welcoming and professional front office environment while managing a variety of administrative and executive-level support tasks. The receptionist is expected to maintain polished demeanor, exercise sound judgment, and handle sensitive information with discretion. As the face of the organization, this position plays a critical role in creating a positive first impression and ensuring seamless communication and operations at the front desk.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Professional appearance, reliable, punctual, and committed to quality service.
- Advanced knowledge of the operation of a multi-line telephone system.
- Strong interpersonal and customer service skills.
- Proficiency with Microsoft Office Suite (word, excel, Outlook, Teams)
- Schedule appointments, coordinate meeting room usage, and assist with preparation.
- Collaborate with other departments to ensure smooth communication and workflow.
- Ability to handle confidential information with discretion
- Provide administrative support such as filing, data entry, and document preparation.
- Monitor and maintain inventory breakroom supplies.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Other duties as assigned.
QUALIFICATIONS
High School Diploma or GED required.
Associate’s degree or higher in Business Administration, or a related field preferred.
Two+ years of front desk, receptionist, or administrative support experience.
Experience in a professional, corporate or executive environment strongly preferred.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that BJCTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
EEO - EQUAL OPPORTUNITY EMPLOYER M/F/D/V
The Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate based on race, sex, age, color, religion, national origin, marital status, veteran’s status, disability status, sexual orientation, sexual identity, or any other basis prohibited by federal, state, or local law.
BJCTA is a Drug-Free/Smoke-Free Workplace. Employment offers are contingent upon the successful completion of a pre-employment drug screen and background check, as required by applicable law and company policy.
Department: Customer Experience
Reports to: Manager Customer Care
FLSA Status: Non-Exempt