Monday – Friday
5:30 a.m. – 7:00 p.m.
5:30 a.m. – 7:00 p.m.
Saturday
6:00 a.m. – 7:00 p.m.
6:00 a.m. – 7:00 p.m.
Sunday
12:00 p.m. – 5:00 p.m.
12:00 p.m. – 5:00 p.m.
- 1801 Morris Avenue, Birmingham AL 35203
Our Safety and Security team makes sure that everyone—riders and staff—stays safe at BJCTA facilities and on MAX buses. If there’s a safety problem, harassment, or someone acting rude, we handle it quickly following our rules. Besides protecting BJCTA property, Safety and Security also trains bus operators on vehicle checks and safe driving so every passenger has a good trip.
Through the implementation of safety protocols, regular audits, security training, surveillance systems, and close collaboration with local law enforcement and emergency agencies, the department works to prevent incidents, deter criminal activity, and ensure rapid response when issues arise. It also ensures compliance with federal, state, and local safety standards, including guidelines from the Federal Transit Administration (FTA) and the Department of Homeland Security (DHS). By fostering a culture of safety and maintaining a secure transit environment, the BJCTA Safety and Security Department plays a critical role in delivering reliable, efficient, and trusted public transportation services throughout the Birmingham metropolitan area.
BJCTA cares about you and your safety. Here are simple rules to keep you safe:
Bus operators cannot stop to pick up passengers once the bus has left the curb at a station or bus stop. Please be at your stop 5 minutes before the scheduled time.
You can bring folding baby strollers on the bus, but they must be folded while on board and cannot block the aisle.
Ring the bell one block before your stop to give the operator enough time to stop safely.
Keep your legs and belongings out of the aisle to prevent people from tripping.
Do not talk to the bus operator while the bus is moving.
Let other passengers get off before you get on.
Use the handrails when going down the steps.
If you need to cross the street after getting off the bus, wait for the bus to leave and watch for traffic. Never cross in front of a bus.
Only cross streets at crosswalks and obey all traffic signals.
CAP, City Action Partnership, is a nonprofit organization enabled by state legislation and city ordinance to provides services in downtown Birmingham, Alabama. Click below for more information.
For more information about the Birmingham Police Department click the link below.
For more information about the National Threat Advisory please click the link below.
Birmingham-Jefferson County Transit Authority (BJCTA) provides important services to the traveling public in the Birmingham-Jefferson County service area. Safety is the guiding principle by which BJCTA operates. A successful partnership between BJCTA and the public is dependent upon BJCTA employees and the traveling public behaving in a mutually respectful and courteous manner. To improve the experience of its patrons, the BJCTA has adopted a policy that is commonly referred to as the Customer Code of Conduct (Code). The Code sets out prohibited behaviors for everyone who uses BJCTA facilities and/or rides the BJCTA system and authorizes certain personnel to expel from BJCTA property persons who commit Transit Violations (as defined herein) and to suspend their privileges to thereafter enter upon transit property and use the transit system. This policy also describes the process that those who feel they have been unfairly cited may use to appeal against their suspension.
POLICY
BJCTA's mission is to provide a safe and secure environment for customers and employees through dedicated, well-trained staff. BJCTA has created a Customer Code of Conduct to:
It is the mission of BJCTA, through the efforts of dedicated and well-trained employees, to provide a safe and secure environment for both customers and employees.
The Customer Code of Conduct has been established to promote the safety, comfort, and respect of all BJCTA riders while ensuring proper use of transit facilities and services.
This Code of Conduct applies to all BJCTA vehicles, transit facilities, and properties. It is designed to protect BJCTA assets, employees, and customers, ensure equitable access, and support the timely and proper payment of fares while maintaining a welcoming and secure environment for all.
* For details on the Code of Conduct and Suspension/Expulsion policies, please click here to read more.
