The Fare Ambassadors are responsible for ensuring patron compliance with the Authority’s selfservice fare policy on the Bus Rapid Transit (BRT) system. Acts as a goodwill ambassador providing passenger information, responds to questions on the system, fares, ordinances, service schedules and provides assistance including boarding and de-boarding as required. Provides prompt and courteous customer service assistance through personal contact with the public. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. May have to work overtime, weekends, evenings, and/or holidays.
BJCTA is an equal employment opportunity employer. Human Resources manages the company’s culture, including recruitment of new hires, maintaining employee benefits and payroll, mediate conflict and engage in training and development.
Director of Human Resources
The Building Custodian performs a variety of manual tasks in the care and cleaning of buildings. The Building Custodian will be responsible for work that involves specific and routine operations. The Building Custodian focuses on building upkeep and requires detail and diligence in custodial maintenance.
Fixed Route Operator is responsible for providing safe, courteous, and on time transportation to the general public. Under close supervision, operates commercial public transit buses in the Birmingham Jefferson County service area. Must have a valid Alabama Commercial Driver’s License (CDL) Class A or B and with a passenger and airbrake endorsement. Must have new Alabama learner’s permit if have only taken the written CDL test.
The Customer Care Associate provides prompt and courteous customer service assistance through extensive personal contact with the public. Provides route and schedule information, answers inquiries and obtains information for general public, customers, visitors, and other interested parties. Receives complaints and recommendations via telephone, email, fax and in person. Takes calls and makes reservations for paratransit customers. Sells fare media and maintains accurate reconciliation records for all revenue instruments and cash receipts. Provides other materials and written information to customers. Performs various clerical and office tasks and related work as assigned. May have to work overtime, weekends, evenings, and/or holidays.
Under general supervision, checks levels and dispenses fuels, cleans and services buses. Works shifts include nights and/or weekends.
Maintain, repair and/or rebuild all gas, diesel, Electric, Compressed Natural Gas (CNG) vehicle owned and operated by BJCTA. Equipment ranges from light to heavy duty vehicle.
The Procurement Analyst is to assist with all aspects of the procurement process including researching, developing, conducting, and administering procurements for materials, supplies, equipment and contractual services, including professional, technical, design, maintenance, vehicles and construction. In this capacity, the Procurement Analyst will also be responsible for ensuring compliance with federal, state, and local laws and regulations along with adhering to all policies and procedures of the company. This is a unique opportunity for a person with experience conducting procurements under Federal Transit Administration guidelines.
Performs data analysis for input to the Authority’s annual Capital budget development. Under supervision, plans, schedules, analyzes and prepares the annual and long-range impact to costs and budgets related to the Authority’s capital, planning or operating programs. Coordinates, develops and forecasts assigned sponsors’ annual budgets. Assists in the development of recommendations to approve, disapprove and/or modify the requests. Reviews, analyzes and recommends proposed staffing and/or organizational changes to ensure that the Authority is organized, structured and staffed to promote overall effectiveness, efficiency, and productivity. Communicates with the assigned sponsors and departments to ensure the quality and understanding of all approved or disapproved expense categories. Prepares periodic reports, forecasts, and recommendations to responsible departments and project sponsors. Works with employees throughout the Authority to resolve various issues and manages special projects.
The Information Technology (IT) Project Manager is responsible for managing and leading all aspects of multiple Software as a Service (SaaS) projects to ensure achievement of departmental objectives. Working closely with key Sponsors and internal departments to ensure successful implementation of software products and feature enhancements. The IT Project Manager will evaluate business processes, anticipate requirements, make recommendations for areas of improvement, coordinate and facilitate internal and external meetings, and align with scrum and agile methodologies.
The Director of Contracts and Procurement performs highly responsible management, administrative and supervisory work supporting the purchasing operation of the Authority. Responsible for organizing, coordinating, and directing programs and activities of the purchasing function, including the supervision and staff development of professional and clerical support staff. Duties include the review and updating of the procurement system, developing departmental goals, policies, and procedures. Work requires a high degree of initiative and judgment and is performed under the general supervision of the Chief Administrative Officer.
The purpose of the Internal Auditor position is to monitor and access the operations and records of the Birmingham Jefferson County Transit Authority. Audits, characterized as performance, financial and compliance, or information systems are performed for the purposes of verifying compliance with FTA laws, regulations, and standards. The Internal Auditor functions as a member of the Grant Management/Internal Audit team.
The Customer Experience Specialist will be responsible for overseeing the complaints process, resolving customer issues via appropriate channels, and obtaining customer feedback. This position is responsible for performing tasks that ensure BJCTA complies with the Federal Transit Authority regulations for handling and managing complaints. Responsibilities include documenting, processing, and ensuring complaints are properly closed. This position is responsible for maintaining positive customer relationships with BJCTA’s internal and external partners. Additionally, the Customer Experience Analyst collaborates with crossfunctional teams to deliver and support end -to-end customer experience goals, quality assurance, programs, and practices across the organization.
Under general supervision responsible for managing marketing, advertising and promotional activities at a company or organization. Takes steps to measure, enhance, and enrich the position and image of a company through various goals and objectives. Performs various clerical and office tasks and related work as assigned.
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- 1 to 4 years of service – 80 vacation hours.
- 5 years – 120 vacation hours
- 10 years – 140 vacation hours
Paid Holidays for Union Employees
- New Years’ Day
- Thanksgiving Day
- Veterans’ Day
- Labor Day
- Employee’s Birthday
- Christmas Day
- Employee’s Seniority Date
- 4th of July
- Martin Luther King’s Birthday
- Memorial Day