Career Opportunities

Job Opportunities

Join the BJCTA team and help serve our community. We offer various positions that support our transit operations and keep our community connected. Whether you’re interested in operations, maintenance, planning, or administration, we have career opportunities that make a difference.

Current Openings

*Please note: All applications must be completed using the Google Chrome web browser for successful submission.

Paratransit Bus Operator

Provides safe and reliable transportation services for passengers requiring specialized transit assistance.

Complete Form
Job Description The Bus Operator/Paratransit provides passengers with safe and efficient operational service. Under close supervision, operates commercial public transit buses/coaches in the MAX service area. Work is monitored and reviewed through observation and through passenger response. Positions in this job classification are considered safety sensitive and are subject to drug testing, including random drug screens, in accordance with Federal Transit Administration (FTA) Drug and Alcohol regulations.   Essential Duties & Responsibilities

• Memorizes routes, transfer points, and fare structures for all lines assigned.
• Performs a complete pre-trip/post-trip inspection of bus.
• Performs safety checks of equipment.
• Refers to and implements route maps, time schedules, and instructions for pull- outs, line service, pull-ins, and off route trips.
• Provides schedule, route, and fare information to passengers seeking assistance.
• Operates wheelchair lift and assist handicapped in boarding, riding and alighting in a safe manner.
• Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction, and potential criminal activity.
• Writes reports and completes forms, inducing, but not limited to accident, incident, motor coach discrepancy reports, run sheets, and passenger counts.
• Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of MAX customers, employees, and business partners.
• Maintains, supports, and promotes a safe work environment while complying with all MAX safety rules, polices, and procedures.
• May be required to mentor new coach operators about bus routes and operating procedures.
• Provides assistance in controlling accident or incident scenes.
• Provides vacation and temporary relief, as required.
• Complies with Federal ADA regulations to include calling out stops and securing mobility devices.
• Attends employee meetings; including safety, training, retraining, etc., as required.
• Inspects bus for lost articles.
• Removes trash, left items and prepares bus for pull-out.
• Contacts Dispatcher with all concerns.
• Maintains regular and predictable attendance.
• Completes assigned tasks in a safe manner and in a constant state of alertness.
• Must read chemical labels and follow safe handling procedures.
• Must understand and follow all safety rules.
• Must be able to work in a cooperative manner with co-workers and supervisors.
• Performs other related duties similar in nature and level as assigned.
• Must attend mandatory meetings, as required.

 QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must pass pre-employment physical, including DOT medical card and DOT Drug Screen.
• No more than one (1) moving violations within the last 12 months and no convictions of driving under the influence of any prohibited substance.
• No convictions of driving while suspended or revoked.
• Must have good attendance and work performance record as verified by reference check prior to offer of employment.
• Must be able to work varying shifts. Shifts assigned based on seniority.

 Certificates, Licenses, Registration

Must have a valid Alabama Commercial Driver License (CDL) Class A or B with a passenger and airbrake endorsement. Must have new Alabama learner’s permit if have only taken the written CDL test. Good driving record with no more than one (1) moving violation within the last twelve (12) months and have no felony convictions on criminal record.

Education/ExperienceHigh school diploma or equivalent with at least two (2) years of experience driving a commercial vehicle or five (5) years driving a non-commercial vehicle with restrictions. Knowledge

• Ability to read a map.
• Must be at least 21 years of age and have at least six-month fulltime public contact or customer service experience.
• Knowledge of State and local traffic laws, ordinances, and regulations involved in the operation of vehicles, vehicle safety rules and regulations.
• Knowledge of basic money and time concepts.
• Ability to read, write, and speak basic English.
• Ability to safely operate MAX vehicles and equipment efficiently.
• Ability to communicate courteously and effectively.
• Ability to judge which of several objects is closer or further than from you, or to judge the distance between you and an object.
• Ability to see details at close range (a few feet) and far range.
• Ability to quickly respond (with hand, finger, or foot) to a sight (sound, light, picture) when it appears.
• Ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Ability to tell when something is wrong or is likely to go wrong. Does not include solving the problem, only recognizing there is a problem.
• Ability to choose quickly between two or more movements for response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is, starting with the hand, foot, or other body part.
• Ability to concentrate on a task over a period of time without being distracted.
• Knowledge of relevant equipment, polices, procedures, and strategies to promote effective security operations for the protection of people, data, property, etc.
• Knowledge of local and Federal laws and regulations governing travel on roads and streets for public vehicles.

 Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical DemandsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or reach with hands and arms, talk, and hear. Position requires ability to lift, push, pull, assist and secure wheelchair passengers and a minimum of 50 lbs. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employee must be able to work in seasonal weather (cold and hot climates). Americans with Disabilities ActIf you are a qualified individual with a disability, you have a right to request that BJCTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions. EEOThe Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran’s status, disability status, sexual orientation or any other basis prohibited by federal, state, or local law.
TestingApplicants for this position may be administered a skills and knowledge test.Receipt by BJCTA of a verified negative drug test result and/or negative breath alcohol test result (<0.02 BAC) is required prior to employment. A verified positive drug and/or alcohol test will disqualify an applicant from employment E-VerifyBJCTA E-Verifies. Department: TransportationReports to: Manager of Bus OperationsFLSA Status: Non-Exempt/Hourly

Micro Transit Dispatcher

Ensures safe and efficient operation of on-demand transit services while supervising operators to maintain high-quality passenger service.

Complete Form
Job Description The Dispatcher for Micro Transit plays a critical role in ensuring the safe and efficient operation of on-demand transit vehicles, while also overseeing the performance of Micro Transit Operators to guarantee exceptional passenger experiences. Positions in this job classification are considered safety sensitive and are subject to drug testing, including random drug screens, in accordance with the Federal Transit Administration (FTA) Drug and Alcohol regulations.  ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitoring Operations: Keep track of real-time vehicle locations, schedules, and passenger demand to ensure efficient deployment of transit vehicles.
• Dispatching Vehicles: Assigning vehicles and drivers to routes and trips based on demand, availability, and operational needs.
• Communication: Serve as the primary point of contact for drivers, passengers, and management, providing information, instructions, and support as needed
• Problem Solving: Addressing issues and disruptions in service promptly, such as vehicle breakdowns, traffic delays, or passenger concerns.
• Safety Oversight: Ensuring compliance with safety protocols and regulations, including monitoring driver behavior, and responding to emergencies.
• Customer Service: Providing excellent service to passengers, including handling inquiries, complaints, and feedback professionally and courteously.
• Data Analysis: Analyzing operational data to identify trends, optimize routes, and improve service efficiency.
• Coordination: Collaborating with other team members, such as maintenance staff, schedulers, and supervisors, to ensure smooth operations.
• Documentation: Maintaining accurate records of vehicle movements, passenger counts, incidents, and other relevant information.
• Training and Support: Providing training and guidance to new drivers and dispatch staff as needed to ensure effective performance.

 SUPERVISORY RESPONSIBILITIESNone EDUCATIONEducation: High school diploma or equivalent (GED). Graduation from a two-year college is preferred, but not required. Management or supervisory training desirable, but not required. A minimum of two (2) years’ experience is required as a bus operator. (This minimum requirement may be met if actual driving experience is supplemented by other directly related transit driving experience.)Experience: At least five (5) years’ experience of driving a non-commercial/ commercial vehicle with restrictions. Prior supervisory experience in a similar capacity is preferred. Proficiency in customer service principles and effective communication. Thorough understanding of vehicle maintenance basics. Current and valid driver’s license, including DOT medical card. No more than one (1) moving violation within last 36 months.  QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum age – 21 years.

• Demonstrate acceptable performance in the past twenty-four (24) months.
• No chargeable safety infractions.
• Not more than two (2) tardies.
• Not more that one “at fault” customer service compliant.
• No occurrence attendance letter on file for the twenty-four (24) month criteria.
• Maximum of 12 days absence (extenuating circumstances will be reviewed).
• No warning letters on the employee file.
• No suspensions.
• Current year not more than three (3) unexcused absences occurrences.
• Must participate in Supervisory Management Training within twelve (12) months of newly hired, promoted, or transferred.
• BJCTA is a Drug Free Workplace. Participants in BJCTA’s Drug & Alcohol Program is a condition of employment. Failure to adhere to BJCTA’s Drug & Alcohol Program will result in termination. Every BJCTA employee is responsible for reading and observing the requirements of the Drug & Alcohol Policy. This has been identified as SAFETY SENSITIVE. 

 Physical Demands: 

• Ability to sustain prolonged periods of sitting.
• Capable of assisting diverse passengers, including those with mobility challenges.

 BJCTA is a Drug-Free/Smoke-Free Workplace and an Equal Opportunity Employer.  Department: FacilitiesReports to: Managers of FacilitiesFLSA Status: Exempt

Paratransit Dispatcher Supervisor

Supervises bus operators and ensures efficient daily operations of our paratransit system.

Complete Form
Job Description The Facilities Maintenance Supervisor oversees daily maintenance operations across the organization’s facilities. This role involves managing a team of maintenance technicians and custodial staff, ensuring that all equipment and systems function optimally while maintaining a safe, clean work environment. Reporting directly to the Facilities Manager, the Supervisor ensures maintenance strategies are effectively implemented, safety regulations are met, and work orders are completed on time. ESSENTIAL DUTIES & RESPONSIBILITIES

• Plan, schedule, and assign preventive maintenance and repair tasks for building systems, including electrical, HVAC, and plumbing.
• Assist in planning and executing facility improvement projects, renovations, and upgrades.
• Conduct regular facility inspections to identify and address repair and maintenance needs.
• Prioritize emergency repairs and ensure prompt response to work orders.
• Respond quickly to facility-related emergencies, managing timely issue resolution.
• Coordinate routine inspections and preventive maintenance schedules of equipment to reduce downtime and extend equipment life.
• Collaborate with the Facilities Manager to develop and manage the maintenance budget.
• Maintain accurate records of maintenance activities, inspections, and repairs.
• Assist the Facilities Manager in planning capital projects and renovations.
• Support the Facilities Manager in preparing and managing the budget, tracking expenses, and identifying cost-saving opportunities.
• Provide technical expertise and support to the maintenance team for complex issues.
• Prepare and submit detailed maintenance reports to the Facilities Manager.
• Ensure facilities are maintained to a high standard of cleanliness and functionality to enhance the customer experience.
• Ensure compliance with local, state, and federal regulations, including OSHA standards and ADA requirements.

 SUPERVISORY RESPONSIBILITIES

• Supervise and lead a team of maintenance technicians, custodians, and contractors to ensure smooth operations.
• Assign tasks, monitor staff performance, and provide training and development opportunities to enhance skills and productivity.
• Manage inventory of tools, parts, and equipment necessary for maintenance tasks.
• Ensure adherence to safety protocols and operational procedures across the team.
• Monitor project progress, reporting deviations or concerns to the Facilities Manager.
• Conduct regular safety inspections and maintain accurate records of safety-related activities.
• Promptly address potential hazards and non-compliance issues.
• Communicate effectively with the Facilities Manager, department heads, and external partners.
• Prepare and present reports on facility operations, maintenance activities, and project progress.
• Maintain detailed records of all maintenance activities, inspections, and repairs.
• Respond to and resolve facility-related inquiries and complaints from employees and passengers.

 EDUCATIONEducation: A high school diploma or equivalent is required; an associate degree in facilities management, engineering, or a related field is preferred.Experience: Minimum of 3-5 years of experience in facilities management or a related field, with at least 2 years in a supervisory role. QUALIFICATIONSSkills:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in using maintenance management software and Microsoft Office Suite.
• Knowledge of building systems, maintenance practices, and safety regulations.
• Certifications: Certification in facilities management (e.g., FMP, CFM) is a plus.
• Physical Requirements: Ability to perform physical tasks related to facility maintenance, including lifting, climbing, and working in various weather conditions.
• Working Conditions: The Facilities Supervisor will primarily work on-site at BJCTA facilities. The role may require occasional evening or weekend work, particularly in response to emergencies or during project deadlines.

 KNOWLEDGE, SKILLS AND RESPONSIBILITIES 

• Technical Knowledge: Thorough knowledge of building systems (e.g., HVAC, electrical, plumbing) and general maintenance practices.
• Leadership Skills: Ability to effectively manage and motivate a team, delegate tasks, and handle conflict resolution.
• Problem-Solving: Strong troubleshooting skills to identify problems and develop solutions for repair and maintenance issues.
• Communication: Excellent verbal and written communication skills to interact with employees, contractors, and management.
• Safety Awareness: Familiarity with OSHA standards, safety regulations, and procedures to ensure a safe working environment.
• Organizational Skills: Strong planning and organizational skills to manage multiple tasks and prioritize workloads.
• Computer Proficiency: Ability to use maintenance management software and other relevant programs to track work orders and maintenance schedules.

 BJCTA is a Drug-Free/Smoke-Free Workplace and an Equal Opportunity Employer. Department: FacilitiesReports to: Managers of FacilitiesFLSA Status: Exempt

Facilities Maintenance Supervisor

Oversees daily maintenance operations across all BJCTA facilities.

Complete Form
Job Description This position directly supervises a team of bus operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors bus service and investigates and analyzes situations which impact or may impact bus service. Make some independent operations decisions and communicates with radio dispatcher and/or management persons on more complex issues. Interacts with management, bus operators, other employees, passengers and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service. ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises a team of 14 to 16 bus operator’s performance and behavior: monitors passenger interaction skills, and coaches’ operators in use of time.
• Checks and instructs periodically on proper revenue, transfers, and fare box data collections, and recommends training or retraining, as appropriate to ensure compliance with safety policies.
• Responds to the constant changing needs of the BJCTA in relation to coverage of operations, sometimes on minimal notice.
• Investigates accidents, incidents, disputes, and disturbances as assigned, in accordance with policy, and in conjunction with involved parties.
• Participates in emergency preparedness planning and coordination.
• Conducts time point and passenger load checks to ensure schedule and route efficiency.
• Reschedules buses due to disruptions in service, in conjunction with dispatch and as appropriate.
• Coordinates routing and scheduling of personnel for special events.
• Audits service, routes and road conditions and recommends alternate routes to dispatch or suggests service improvements.
• Recommends adjustments to running time or additions/deletions to schedules and routes to ensure quality service.
• Write reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing reports.
• Monitors and records service delays and service loss.
• Tracks and coordinates temporary route detours with police, city, state and county agencies.
• Assists in the processing and follow-up of customer service complaints and requests.
• Assesses ability of operators to continue in service when investigating accidents, incidents, and potential substance abuse problems.
• Evaluates the security of an accident scene and determines if the Safety Department needs to be called out.
• Coordinates with police agencies regarding assaults, disturbances, and undercover operations.
• Organizes and prioritizes activities ensuring details are accurate.
• Monitors buses for general appearance, safety compliance and maintenance condition.
• Assists in interviews and screening new hires as operators.
• Assists in coordinating the BJCTA’s response to emergencies, severe weather conditions, evacuations, etc.
• Coordinates with Human Resources and managers and supervisors regarding incidents, accidents, policies, and procedures.
• Conducts fare inspection audits, policy adherence campaigns, and assists in drug and alcohol program.
• Conducts self in an appropriate manner as a representative of the BJCTA, working effectively in a diverse work environment.
• Ability to maintain confidentiality.
• Maintain regular and predictable attendance.
• Ability to complete an assigned task in a safe manner and in a constant state of alertness.
• Must read chemical labels and follow safe handling procedures.
• Must understand and follow all safety rules.
• Take the proper corrective action when an infraction is observed.
• Must be able to work in a cooperative manner with co-workers and supervisors.
• Must participate in Supervisory Management Training within twelve (12) months of newly hired, promoted, or transferred.
• BJCTA is a Drug Free Workplace. Participation in BJCTA’s Drug & Alcohol Program is a condition of employment. Failure to adhere to BJCTA’s Drug & Alcohol Program will result in termination. Every BJCTA employee is responsible for reading and observing the requirements of the Drug & Alcohol Policy. This has been identified as SAFETY SENSITIVE
• Performs any other duties similar in nature and level as assigned.

 SUPERVISORY RESPONSIBILITIESSupervise bus operators, and the overall transit service an assigned section.  SAFETY RESPONSIBILITIESFollow the work practices and standard operating procedures for this position. Use and/or wear the appropriate equipment, protective devices or clothing that BJCTA requires. Report health and safety concerns related to performing the duties of your job to supervisors and report any on-going/unresolved health and safety concerns to the Administration Department or safety representatives.  QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum age – 21 years.  EDUCATIONEducation: High school diploma or equivalent. Graduation from a two-year college is preferred, but not required. Management or supervisory training desirable, but not required. A minimum of two (2) years’ experience is required as a full-time bus operator. (This minimum requirement may be met if actual driving experience is supplemented by other directly related______ driving experience). Certifications: Current and valid Class “B” or Class A” commercial driver’s license with passenger endorsement, including DOT medical card. No more than one (1) moving violation within the last 36 months.  QUALIFICATIONSSkills and Abilities:

• Ability to read a map.
• Ability to acquire thorough knowledge of the BJCTA service area, including, routes, schedules, and equipment.
• Thorough knowledge of the operating rules, regulations, and procedures for proper and safe operations of transit vehicles.
• Ability to acquire thorough knowledge of labor contract and related policies and procedures.
• Working knowledge of computers.
• Ability to manage time effectively.
• Ability to track and document facts in a timely manner.
• Ability to make quick decisions using good judgment and common sense.
• Ability to adapt to constantly changing situations.
• Ability to operate a bus and related equipment.
• Ability to provide wheelchair passengers assistance on or off buses, etc., if required.
• Ability to manage time, deals with multiple tasks simultaneously.
• Willingness to help in a variety of situations.
• Demonstrate sensitivity, empathy, and patience.
• Ability to direct and supervise the work of subordinates.
• Availability to work unusual hours, split shifts, weekends, and holidays.
• Ability to communicate; both verbally and in writing, with internal and external customers; including public officials, the riding public, employees, etc.
• Ability to handle difficult and contentious situations to ensure the safety of the BJCTA’s personnel and customers.
• Perform other duties similar in nature and level as assigned.

 KNOWLEDGE, SKILLS AND RESPONSIBILITIES 

• Technical Knowledge: Thorough knowledge of building systems (e.g., HVAC, electrical, plumbing) and general maintenance practices.
• Leadership Skills: Ability to effectively manage and motivate a team, delegate tasks, and handle conflict resolution.
• Problem-Solving: Strong troubleshooting skills to identify problems and develop solutions for repair and maintenance issues.
• Communication: Excellent verbal and written communication skills to interact with employees, contractors, and management.
• Safety Awareness: Familiarity with OSHA standards, safety regulations, and procedures to ensure a safe working environment.
• Organizational Skills: Strong planning and organizational skills to manage multiple tasks and prioritize workloads.
• Computer Proficiency: Ability to use maintenance management software and other relevant programs to track work orders and maintenance schedules.

 OTHER REQUIREMENTS

• Willingness to accept any shift assignment
• Willingness to substitute for another manager on any shift with proper advance notice

 LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rates and precents and the ability to draw and interpret bar graphs from data. REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS

1. Must maintain the physical ability to perform tasks in an office setting, including operating computers, keyboards, and other peripheral equipment.
2. To assist occasionally in field operations, must maintain the physical ability to:

• • Safely drive a BJCTA automobile
  • Sit in a vehicle intermittently or continually
  • Enter and exit the vehicle quickly and frequently
  • Stand, walk, and climb bus stairs
  • Grasp, lift, hold, and manipulate light items under twenty (20) pounds, such as laptop computers, cell phones, clipboards, and writing implements
  • Occasionally lift heavier items and materials up to fifty (50) pounds
  • Occasionally stoop, kneel, or bend

 WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Position required working in seasonal weather both indoors and outdoors. Road Supervisor/Dispatchers Job Description October 8, 2024. Revised: 10/08/2024 AMERICANS WITH DISABILITIES ACTIf you are a qualified individual with a disability, you have a right to request that the BJCTA make reasonable accommodations to help you accomplish your work, which must still be performed in all its essential functions. EEO – EQUAL OPPORTUNITY EMPLOYER M/F/D/VThe Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate based on race, sex, age, color, religion, national origin, marital status, veteran’s status, disability status, sexual orientation, sexual identity, or any other basis prohibited by federal, state, or local law. TESTINGApplicants for this position may be administered a skills and knowledge test.  BJCTA is a Drug-Free/Smoke-Free Workplace and an Equal Opportunity Employer. Receipt by BJCTA of a verified negative drug test result and/or negative breath alcohol test result (<0.02 BAC) is required prior to employment. A verified positive drug and/or alcohol test will disqualify an applicant from employment. Department: Operations Reports to: Mobility ManagerFLSA Status: Hourly Non-Exempt

Bus Operator – Fixed Route

Operates public transit buses safely and provides courteous, on-time service. This safety-sensitive position requires compliance with Federal Transit Administration drug and alcohol testing regulations.

Complete Form
Job Description A Bus Operator/Fixed Route is responsible for providing safe, courteous, and on- time transportation to the general public. Under close supervision, operates commercial public transit buses/coaches in the MAX service area. Positions in this job classification are considered safety sensitive and are subject to drug testing, including random drug screens, in accordance with Federal Transit Administration (FTA) Drug and Alcohol regulations. ESSENTIAL DUTIES & RESPONSIBILITIES 

• Memorizes routes, transfer points, and fare structures for all lines assigned.
• Performs a complete pre-trip/post-trip inspection of bus.
• Performs safety checks of equipment.
• Maintains regular and predictable attendance.
• Ability to complete an assigned task in a safe manner and in a constant state of alertness.
• Must read chemical labels and follow safe handling procedures.
• Must understand and follow all safety rules.
• Must be able to work in a cooperative manner with co-workers and supervisors.
• Refers to and implements route maps, time schedules, and instructions for pull¬ outs, line service, pull-ins, and off route trips.
• Provides schedule, route, and fare information to passengers seeking assistance.
• Operates wheelchair lifts and assists handicapped in boarding, riding and alighting in a safe manner.
• Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction, and potential criminal activity.
• Writes reports and completes forms, including, but not limited to accident, incident, and motor coach discrepancies, run sheets, and passenger counts.
• Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of MAX customers, employees, and business partners.
• Responsible for maintaining, supporting and promoting a safe work environment while complying with all MAX safety rules, polices, and procedures.
• May be required to mentor new coach operators about bus routes and operating procedures.
• Provides assistance in controlling accident or incident scenes.
• Provides vacation and temporary relief, as required.
• Comply with Federal ADA regulations to include calling out stops, securing mobility devices.
• Attend employee meetings; including safety, training, retraining, etc., as required.
• Inspects bus for lost articles.
• Removes refuse and prepares bus for pull-out.
• Contacts Dispatcher with all problems.
• Performs other related duties similar in nature and level as assigned.
• Must attend mandatory meetings, as required.

 QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must pass pre-¬employment physical, including DOT medical card and DOT Drug Screen.
• No more than one moving violations within the last 36 months and no convictions of driving under the influence of any prohibited substance.
• No convictions of driving while suspended or revoked.
• Must have good attendance and work performance record as verified by reference check prior to offer of employment.
• Must be available for varying shifts. Shifts assigned based on seniority.

 CERTIFICATES, LICENSES, REGISTRATION Must have a valid Alabama Commercial Driver’s License (CDL) Class A or B and with a passenger and airbrake endorsement. Must have new Alabama learner’s permit if have only taken the written CDL test. Good driving record with no more than one moving violations in the last thirty-six months and have no felony convictions on criminal record. EDUCATION / EXPERIENCE High school or equivalent with at least two (2) years driving a commercial vehicle or five years’ experience driving a non-commercial vehicle with restrictions. KNOWLEDGE / SKILLS / ABILITIES 

• Ability to read a map.
• Must be at least 21 years of age and have at least six months, fulltime, public contact or customer service experience.
• Knowledge of State and local traffic laws, ordinances, and regulations involved in the operation of vehicles, vehicle safety rules, and regulations.
• Knowledge of basic money and time concepts.
• Ability to read, write and speak Basic English.
• Ability to safely operate MAX vehicles and equipment efficiently.
• Ability to communicate courteously and effectively.
• Ability to judge which of several objects is closer or farther from you, or to judge the distance between you and an object.
• Ability to see details at close range (a few feet) and far range.
• Ability to quickly respond (with hand, finger, or foot) to a sight (sound, light, picture) when it appears.
• Ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Ability to tell when something is wrong or is likely to go wrong. Does not include solving the problem, only recognizing there is a problem.
• Ability to choose quickly between two or more movements for response to two or more different signals (lights, sounds, pictures). It includes the speed at which the correct response is started with the hand, foot, or other body part.
• Ability to concentrate on a task over a period of time without being distracted.
• Knowledge of relevant equipment, polices, procedures and strategies to promote effective security operations for the protection of people, data, property, etc.
• Knowledge of local and Federal laws and regulations governing travel on roads and streets for public vehicles.

 LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use of hands and fingers, handle or feet reach with hands and arms; and talk or hear. Position requires ability to lift, push, pull, assist and secure wheelchair passengers and a minimum of 50 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employee must be able to work in seasonal weather (cold and hot climates). AMERICANS WITH DISABILITIES ACT If you are a qualified individual with a disability, you have a right to request that BJCTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions. EEO – EQUAL OPPORTUNITY EMPLOYER M/F/D/V The Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran’s status, disability status, sexual orientation or any other basis prohibited by federal, state, or local law. TESTING Applicants for this position may be administered a skills and knowledge test.Receipt by BJCTA of a verified negative drug test result and/or negative breath alcohol test result (<0.02 BAC) is required prior to employment. A verified positive drug and/or alcohol test will disqualify an applicant from employment E-VerifyBJCTA E-Verifies.

Maintenance Bus Technicians

Maintains and repairs all BJCTA vehicles, including gas, diesel, electric, and compressed natural gas buses and equipment.

Complete Form
Job Description Maintain, repair and/or rebuild all gas, diesel, Electric, Compressed Natural Gas (CNG) vehicles owned and operated by BJCTA. Equipment ranges from light to heavy duty vehicles. Knowledge of: 

• Gas, diesel, electric and compressed natural gas (CNG) vehicle.
• Perform routine maintenance and repair. Perform preventive maintenance services and inspections on vehicle fleet.
• Diagnose and repair suspension on light to heavy duty vehicle.
• Diagnose and repair air system such as air compressor, airbag, level valves, etc.
• Diagnose and repair complex electrical, electronic, hydraulic and mechanical system.
• Diagnose and repair A/C system on automotive and buses.
• Diagnose and repair air brake, and hydraulic brake system.
• Perform diagnostic on light to heavy duty vehicle using diagnostic equipment and programs such as (Cummins Insite, Allision, IDS, Wabco, Vansco, EMP, E-stroke, etc.).
• Minimum of 2 years of automotive/diesel and CNG experience preferred.
• Must have a valid driver licensed are required.

 If you don’t have CDL we will help you obtain one. ASE in transit bus preferred, but not required. Training will be available. Note: We run three shifts: 1st is 7am to 3:30pm, 2nd is 3pm to 11:30pm, and 3rd is 11pm to 7am. These shifts are picked by seniority, so new employees may have to work weekends, evenings or night shift.

Sr. Director of Operations

The Senior Director of Operations provides executive leadership and strategic oversight for all transportation operations at the Birmingham-Jefferson County Transit Authority (BJCTA), including Fixed Route, Paratransit, Safety and Training, Security, and Risk Management.

Complete Form
Job Description

The Senior Director of Operations provides executive leadership and strategic oversight for all transportation operations at the Birmingham-Jefferson County Transit Authority (BJCTA), including Fixed Route, Paratransit, Safety and Training, Security, and Risk Management. This position is responsible for developing and executing operational strategies that ensure safe, reliable, efficient, and customer-focused transit services while maintaining compliance with Federal Transit Administration (FTA), Americans with Disabilities Act (ADA), and all applicable federal, state, and local regulations.

Working collaboratively with executive leadership and cross-functional departments, the Senior Director drives operational excellence through strategic planning, budget management, workforce development, performance improvement, and continuous innovation. This role also leads emergency response efforts, oversees major operational initiatives, and serves as a key advisor to executive leadership to support the Authority’s mission, strategic objectives, and long-term success.

ESSENTIAL JOB FUNCTIONS

1. Provides executive leadership and strategic direction for all transportation operations, including Fixed Route, Paratransit, Safety and Training, Security, Risk Management, Dispatch, and other operational support functions, ensuring alignment with the Authority’s mission, strategic plan, and performance objectives.

2. Develops and executes long-range operational strategies, business plans, policies, and performance initiatives that improve safety, service reliability, operational efficiency, customer satisfaction, and financial performance.

3. Serves as a member of the Executive Leadership Team, collaborating with executive staff to establish organizational priorities, evaluate operational performance, and support enterprise-wide decision-making.

4. Provides leadership and oversight to Directors, Managers, and other operational leaders by establishing performance expectations, developing succession plans, fostering employee engagement, and promoting a culture of accountability, innovation, and continuous improvement.

5. Directs the planning, development, administration, and monitoring of the Operations Department’s annual operating and capital budgets, ensuring responsible stewardship of

financial resources while achieving departmental and organizational objectives.

6. Oversees workforce planning, staffing strategies, labor utilization, and organizational development to ensure operational readiness and compliance with collective bargaining agreements, workforce regulations, and Authority policies.

7. Establishes and monitors key performance indicators (KPIs), operational metrics, and service delivery standards to evaluate organizational performance and implement corrective actions that improve efficiency, productivity, and customer experience.

8. Provides executive oversight of safety, security, risk management, workers’ compensation, regulatory compliance, and Safety Management System (SMS) initiatives to ensure compliance with Federal Transit Administration (FTA), Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), Americans with Disabilities Act (ADA), and other applicable federal, state, and local regulations.

9. Directs the Authority’s emergency preparedness, business continuity, and incident response programs while serving as the executive liaison with local, state, and federal emergency management agencies during emergencies and critical incidents.

10. Partners with Human Resources and Labor Relations to foster productive labor-management relationships, resolve complex employee relations matters, support collective bargaining initiatives, and promote a positive workplace culture.

11. Collaborates with Planning, Maintenance, Finance, Procurement, Human Resources, Information Technology, and Customer Experience to ensure seamless operational coordination and successful implementation of strategic initiatives.

12. Provides executive oversight of major operational projects, capital improvement initiatives, technology implementations, fleet expansion efforts, and service enhancement programs.

13. Represents the Authority before elected officials, regulatory agencies, community organizations, business partners, and industry stakeholders while promoting the Authority’s mission and strategic objectives.

14. Advises the Chief Executive Officer and Executive Leadership Team on operational risks, emerging industry trends, regulatory changes, organizational performance, and strategic opportunities.

15. Champions operational excellence by identifying opportunities for innovation, process improvement, technology modernization, cost optimization, and organizational effectiveness.

16. Maintains regular and reliable attendance and demonstrates leadership through professionalism, integrity, ethical decision-making, and accountability.

17. Performs other duties and strategic initiatives as assigned by the Chief Executive Officer or Executive Leadership.

EXPERIENCE AND EDUCATION

Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Transportation Management, Operations Management, Engineering, Organizational Leadership, or a related field is required. A Master’s degree (MBA, MPA, or related discipline) is strongly preferred.

Equivalent combinations of education and directly related experience may be considered.

Minimum Qualifications:

· Ten (10) years of progressively responsible leadership experience in public transportation, municipal government, logistics, manufacturing, or a similarly complex operational environment.

· Minimum of seven (7) years of senior management experience leading multiple operational departments through managers and directors.

· Demonstrated experience overseeing large-scale operations, workforce planning, financial management, regulatory compliance, and strategic initiatives.

· Experience operating within a unionized workforce is strongly preferred.

· Experience leading organizational change, operational excellence initiatives, and enterprise-wide performance improvement programs is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

· Executive leadership, organizational development, and strategic planning.

· Public transportation operations, service delivery, and performance management.

· Financial management, budget development, forecasting, and resource allocation.

· Labor relations, collective bargaining, and employee relations.

· Federal Transit Administration (FTA), DOT, ADA, OSHA, and regulatory compliance.

· Safety Management Systems (SMS), emergency management, and business continuity planning.

· Data analytics, performance measurement, and operational reporting.

· Risk management, workers’ compensation, and claims oversight.

· Contract administration, procurement, and vendor management.

· Change management, continuous improvement, Lean principles, and organizational effectiveness.

· Exceptional written and verbal communication, presentation, negotiation, and executive-level interpersonal skills.

· Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), business intelligence tools, and enterprise software systems.

· Ability to build collaborative relationships with executive leadership, Board members, labor organizations, government agencies, community stakeholders, and employees at all levels.

 

Customer Experience Manager

The Customer Experience Manager provides frontline support, assistance, and safety monitoring to enhance the rider experience on Max Transit.

Complete Form
Job Description

The Customer Experience Manager will support the Birmingham-Jefferson County Transit Authority through various duties including but not limited to greeting and assisting patrons, receiving complaints, monitoring safety conditions, identifying and assisting vulnerable and/or disabled individuals, encouraging courteous behavior, quality monitoring, training, and reporting incidents.

The Customer Experience Manager personnel will build relationships with Max Transit customers and employees and offer in-person support to riders that is geared to improving the everyday interactions that transit customers’ experience. May require work overtime, weekends, evenings, and/or holidays.
Essential Duties & Responsibilities

• Rides MAX Transit Fixed-Route buses, Paratransit buses and Micro transit vehicles at designated times to monitor activities.
• Greets public, engages conversation to identify needs, being careful to make an excellent first impression.
• Interacts/engages with BJCTA personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BJCTA system.
• Responds to customer inquiries regarding routes, schedules, fares, and other BJCTA services with complete information and recommendations of BJCTA products to meet customers’ needs.
• Attend community and stakeholder meetings, including riders’ council.
• Encourage riders to be courteous to others and follow the rules and common courtesies to make Max feel safe and comfortable for all riders.
• Handles customer compliments, criticisms, and complaints equally with a calm and pleasant demeanor; attempts to address customer’s issues but recognizes when issues need to be elevated to the next level.
• Coordinate directly with BJCTA Operations, System Security and Law Enforcement Departments to report and respond to any incidents or public safety issues.
• Identify people experiencing homelessness, mental health crises, and addiction and communicate with the necessary field-based staff including the Max Foundation, BJCTA Security and Law Enforcement.
• Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel, requests assistance as necessary and appropriate.
• Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
• Provides various routine assistance to BJCTA personnel; fills out forms and writes basic reports; enters data into appropriate computer database or application.
• Assists in training and quality efforts as needed for Customer Experience and Operations.
• Serve as a significant, easily identifiable field-based presence.
• Performs other duties similar in nature and level as assigned.
• Attends mandatory meetings, as required.

Supervisory Responsibilities
Supervision: None
Minimum Qualifications

• Must be physically able to lift at minimum 40 pounds, drive a company vehicle to distribute bus schedules to outlet locations, malls and neighborhood community centers, when needed.
• Knowledge of the city and the ability to read city maps. General knowledge of public information and public relations techniques.
• General knowledge of the operation of a multi-line telephone system.
• Ability to type 40 WPM and use Microsoft Office (MS Word, Excel, PowerPoint) and other standard office equipment.
• Ability to learn new technology in the performance of essential job duties, as required.
• Ability to communicate effectively with the public by telephone and in person, projecting a friendly voice while communicating with customers and/or visitor by telephone or in person.
• Ability to establish and maintain harmonious working relationships with others.
• Displays a positive attitude and composure.
• Wear appropriate clothing and attire consistent with position for a professional appearance that represents BJCTA.
• Dependable, self-motivated, and professional person.
• Ability to perform a variety of tasks and the flexibility to change.

Education & Experience
High School diploma, G.E.D. or equivalent plus three years of experience. Or, Associates degree in any related field plus two years of experience.
Knowledge, Skills and Abilities
Ability and Skill to: read and write English; accept responsibility and work with a team; follow written and oral directions; think and act quickly in emergencies; write accurate and clear reports of incidents; deal courteously, effectively and tactfully with the general public and others; work under pressure; learn to operate phones, radio and computers; listen; stand, sit, or walk while providing in person customer service continuously for long periods of time; approach members of the public who appear to need assistance and ask questions to understand their needs; respect the right of privacy and maintain confidentiality of customers; and be attentive to and accurately record details of interactions and referrals.

BJCTA is a Drug Free/Smoke Free Workplace and an Equal Opportunity Employer.

---

Department: Customer Experience
Class: Administration
Reports to: Director of Customer Experience
FLSA Status: Non-Exempt/Hourly