Customer Care

Customer Care Center

At MAX Transit, we aim to provide a seamless customer experience and support as you travel throughout the Birmingham-Jefferson County area. Customer experience refers to the overall journey a rider takes when using public transit. Customer service is how our friendly team addresses passenger concerns. Both areas aim to offer you courteous, compassionate and knowledgeable rider assistance, ensuring you feel valued and satisfied with every interaction.

Welcome to MAX Customer Care Center!

Whether you have questions about our transportation services or need help using them, we’re here for you!

Fixed Route

Have questions about bus routes, schedules, or stops? Just reach out—we’re happy to help!

Paratransit

If you’re certified under the Americans with Disabilities Act (ADA) and want to make a reservation or learn more about our Paratransit service, give us a call! We’re here to help you.