• 1801 Morris Avenue, Birmingham AL 35203
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How to Ride

How to Ride MAX?

Riding with MAX is easier than ever. With the MAX Connect App , you can plan, book, and pay for your ride in just a few clicks.

Download App Now

Smart card

Reloadable and quick to tap anywhere safely

Debit / Credit card

Simple to use, quick to board safely

Online ticket

Buy on our website and scan the QR code to ride

Cash fare

Exact fare only (not the fastest option)

The Steps to Ride MAX

1. Plan Your Trip

Use the MAX Connect App to plan, book, and pay for your ride in one place. Just enter your destination, and the app will show the best route and nearby bus stops. If you don’t have the app, don’t worry — you can still ride using other payment options like a smart card, credit/debit card, tickets from Station, or even cash.

Call Center Hours

Fixed Route

Monday – Friday: 5:30 a.m. – 9:00 p.m.
Saturday: 6:00 a.m. – 7:00 p.m.
Sunday: Closed

Paratransit

Monday – Friday: 5:30 a.m. – 7:00 p.m.
Saturday: 6:00 a.m. – 7:00 p.m.
Sunday: 12:00 p.m. – 5:00 p.m.

Central Station

Monday – Friday: 6:00 a.m. – 6:00 p.m.
Saturday: 6:00 a.m. – 3:00 p.m.

CrossPlex and Woodlawn

Monday – Friday: 6:00 a.m. – 6:00 p.m.
Saturday: 7:00 a.m. – 3:00 p.m.

Need help?

Our Customer Care team is ready at (205) 521-0101

2. Go to Your Stop

  1. Arrive at your stop at least 5 minutes early.

  2. Check the bus number and route name in front.

  3. Still unsure if it’s your bus?

  4. Just ask the driver before you board.

Use the App to find your stops and live arrivals

3. Pay Your Fare

Choose the way that works best for you:

  • Hands-free with the MAX Connect App (fastest and easiest)
  • Tap your smart card
  • Tap your credit or debit card
  • Scan a QR code from a ticket you purchased online or station
  • Pay exact cash on board
Fares

4. Boarding Guidelines

When boarding:

  1. If you use our Max Connect App, our automated scanners will validate your ticket automatically — no tapping or scanning needed.
  2. Let passengers exit before you enter.
  3. Use the front door to board.
  4. Seats near the front are for seniors and riders with mobility needs.
  5. Strollers, carts, and small items are welcome, just keep aisles clear.
  6. All buses are wheelchair accessible, and service animals are allowed.
  7. Bikes can also ride — check the app or website for loading instructions.

Book Your Next Trip on the MAX Connect App

Book your first ride FREE with promo code RideMax. Book with our easy-to-use app and start enjoying real-time ride tracking.

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