Monday – Friday
5:30 a.m. – 7:00 p.m.
5:30 a.m. – 7:00 p.m.
Saturday
6:00 a.m. – 7:00 p.m.
6:00 a.m. – 7:00 p.m.
Sunday
12:00 p.m. – 5:00 p.m.
12:00 p.m. – 5:00 p.m.
- 1801 Morris Avenue, Birmingham AL 35203
MAX is committed to providing safe, reliable, and excellent transportation to all riders, including individuals with disabilities who may not be able to use our fixed route buses. To serve these riders, MAX offers Paratransit service—a shared-ride, door-to-door transportation alternative.
Paratransit buses operate during the same hours as our fixed route buses and provide service within Birmingham City and Jefferson County limits.
4:00 a.m. – 7:00 p.m. (CST)
5:30 a.m. - 7:00 p.m. (CST)
6:00 a.m. - 7:00 p.m. (CST)
12:00 p.m. - 5:00 p.m. (CST)
| Type | Fare |
|---|---|
| One-Way Trip Ticket | $2.00 |
| One-Way Trip Cash Fare | $2.00 |
| Paratransit 10 Ride Ticket | $20.00 |
| Paratransit Monthly Pass | $80.00 |
| Access Pass | $25.00 |
| Personal Care Attendants | No Charge |
| Certified Paratransit riders with valid ID may ride Fixed-Route services | No Cost |
Paratransit ID cards are free! You can get one with a proper ID Tuesday - Thursday from 9 AM – 1 PM at Central Station, 1700 Morris Avenue.
In accordance with the Americans with Disabilities Act (ADA), Birmingham-Jefferson County Transit Authority offers Paratransit services to individuals who, because of a disability (physical, cognitive, or visual), cannot access fixed route buses. Eligibility is defined under federal regulations and falls into one of three categories based on the degree of disability:
This includes individuals with disabilities who cannot independently board, ride, or exit accessible vehicles, even with assistance from the bus operator and accessibility equipment. Examples include people with mental, physical, or vision impairments who cannot navigate the bus system, recognize destinations, or understand transfers.
This includes individuals with disabilities who can use accessible vehicles with assistance (such as wheelchair lifts) but cannot access certain routes due to inaccessible bus stops, lack of curb cuts, or missing sidewalks. This category also includes people with cognitive impairments who cannot navigate the system.
This includes individuals with specific impairment-related conditions that prevent them from traveling to boarding locations or from disembarking locations.
To apply for Paratransit services, you must complete an application. The application is available by calling (205) 961-5614 ext. 1029 or through the button below. This information is needed to establish your eligibility under the ADA, which requires comparable transportation for people with functional disabilities who cannot use regular bus service due to their disability. If you believe you have a disability that prevents you from using BJCTA/MAX Transit buses, please complete and return the application as indicated on the form.
If you believe you have a disability that prevents you from using BJCTA/MAX Transit buses, please complete and return the application as indicated on the form.
These rules help ensure the safety and comfort of all passengers and the Paratransit operator.
No eating, drinking, or smoking on the bus
No riding under the influence of alcohol or illegal drugs
No abusive, threatening, or obscene language or actions
No discharge of bodily fluids or open wounds
No deliberate fare evasion
No physical abuse of other passengers or the operator
No operating or tampering with equipment while on the vehicle
No radios, cassette tape players, compact disc players, or other sound- generating equipment are to be played onboard the vehicles.
For safety reasons, please limit unnecessary conversation with the operator when the vehicle is moving
Passengers who violate these rules are subject to penalties up to and including suspension or termination of service.
Passengers who engage in physical abuse or cause physical injury to another passenger or operator may face immediate and permanent suspension from services, and possible criminal prosecution.
Under the Department of Transportation (DOT) Americans with Disabilities Act regulations, a
service animal is defined as any guide dog, signal dog, or other animal
individually trained to work or perform tasks for an individual with a disability. This includes animals trained for:
DOT ADA regulations require transit agencies to permit service animals to accompany
individuals with disabilities in vehicles and facilities.
The Department of Transportation's definition of "service animal" for
transportation may differ from other ADA regulations used by state and local governments
or public places. This means some animals considered service animals on transportation
systems may not be recognized as service animals in other locations.
No. Under Department of Transportation (DOT) Americans with Disabilities Act regulations, transit agencies are only required to allow service animals to accompany individuals with disabilities in vehicles and facilities.
Service animals are defined as animals individually trained to work or perform specific tasks for an individual with a disability. If an animal's only function is to provide emotional support or comfort, it does not meet the regulatory definition of a service animal. Providing comfort is something an animal does naturally, not through specific training.
While the ADA does not require transit agencies to accommodate comfort animals, individual transit agencies may choose to allow pets and comfort animals as a local policy decision.
The Federal Communications Commission has adopted the 711 dialing code for
access to Telecommunications Relay Services (TRS). TRS allows people with hearing or speech
disabilities to use the telephone system via a text telephone (TTY) or other device to call
anyone, with or without disabilities.
To call someone using TRS, simply use your TTY or dial 711 on your telephone,
and you will automatically be connected to a TRS operator. If you're traveling out of state,
there's no need to learn different state TRS provider numbers—just dial 711! It's fast,
functional, and free.
The 711 code can be used by anyone. Both voice and TRS users can make calls from any telephone,
anywhere in the United States, without having to remember a seven or ten-digit access number.
711 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) relay,
or IPCTS Relay calls, because these calls are made through the Internet. For VRS or IP Relay
calls, hearing persons can call the provider's 800 number. IPCTS users can call their party
directly, and a Communications Assistant (CA) is automatically connected.
Trip requests are accepted up to two weeks in advance. For next-day pickup, you must call by
5:00 PM the day before your scheduled trip. Call
(205) 521-0180 to make your reservation.
Reservations are made on a first-call, first-scheduled basis, so call as early as possible.
When making a reservation, please have the following information ready:
Ask the reservation operator to repeat your trip information to ensure accuracy, including:
When you schedule a trip, you'll be given a specific pickup time. However, the Paratransit
vehicle may arrive up to 20 minutes before or after your scheduled time. This is called the
"ready time window."
Example: If your scheduled pickup is 9:00 AM, the vehicle will arrive anytime
between 8:40 AM and 9:20 AM.
Door-to-door service is available upon request. Please inform the reservationist when scheduling
if you need this service.
A companion or Personal Care Attendant (PCA) can accompany you to provide personal assistance.
Birmingham-Jefferson County Transit Authority Paratransit/VIP Services
Birmingham-Jefferson County Transit Authority provides two types of Paratransit/VIP services that are scheduled based on your travel needs.
Demand Service is provided when you contact the Paratransit/VIP scheduling department to make a reservation for a future time and/or date. This is the standard booking method for individual trips.
Subscription Service is a standing reservation for customers who make the same trip regularly. This service is for riders traveling to the same destination at the same time, at least 3 times a week for a minimum of 90 days.
BJCTA is currently not accepting new subscription service requests.
BJCTA reserves the right to restrict Subscription Service to maintain the ADA-required maximum of 50% when demand capacity is limited. Subscription Service will be terminated if:
The following ID cards can be renewed at no charge when they reach their expiration date:
(Lost or stolen ID replacement fee: $5.00)
Renewal and replacement IDs can be obtained at:
1801 Morris Avenue
Birmingham, Alabama 35203-0212
To schedule an appointment for ID services, please call
(205) 521-0101.