Monday – Friday
5:30 a.m. – 7:00 p.m.
5:30 a.m. – 7:00 p.m.
Saturday
6:00 a.m. – 7:00 p.m.
6:00 a.m. – 7:00 p.m.
Sunday
12:00 p.m. – 5:00 p.m.
12:00 p.m. – 5:00 p.m.
- 1801 Morris Avenue, Birmingham AL 35203
The Information Technology Department serves as the digital backbone of BJCTA, enabling every department to operate efficiently, securely, and with innovation in mind. We provide the infrastructure, governance, and tools that power BJCTA's mission to deliver reliable, accessible, and modern public transportation services to the community.
To ensure technology drives performance — not problems.
BJCTA's IT Department isn't just a support function — it's a strategic partner in transforming mobility. From the rollout of new digital systems and applications to maintaining secure, high-availability networks, IT ensures that every innovation aligns with the agency's long-term goals of operational excellence, sustainability, and improved rider experience.
We set the standards and policies that guide how technology is implemented and managed across the organization. This includes data security, compliance, vendor management, and technology planning — ensuring all systems support BJCTA's operational, financial, and safety objectives.
Our team manages and maintains the networks, servers, devices, and cloud environments that keep the agency running 24/7. This means providing high-availability connectivity across facilities, vehicles, and field operations while ensuring scalability as our services expand.
We deliver and support the digital tools that empower BJCTA's employees and riders — from enterprise systems and applications to public-facing platforms. Our IT Helpdesk ensures that every department has the tools and support needed to perform at the highest level.
Achieved 99.9% system availability through upgraded network infrastructure and proactive monitoring.
Expanded free Wi-Fi across the bus fleet and launched enhancements to the MAX Connect App.
Cybersecurity Readiness Implemented new endpoint protection and real-time threat monitoring aligned with federal transit security guidelines.
Developed Power BI dashboards providing leadership with real-time insight into service performance and system reliability.
IT plays a vital role in enhancing the passenger experience. From real-time arrival data and Wi-Fi on the move to digital payment solutions and mobile trip planning, we're modernizing the way riders connect with MAX Connect every day.
Under Herb's leadership, BJCTA's IT Department has become a model of innovation and accountability. With a focus on digital transformation, cloud modernization, and cybersecurity, his team continues to elevate the agency's technology footprint and service delivery standards.
Enjoy free WIFI on MAX buses and throughout the Intermodal Facility and Central Station.
We’re not just maintaining systems — we’re building the digital infrastructure that keeps Birmingham moving.
