Job Openings
Micro Transit Dispatcher
JOB SUMMARY
The Dispatcher for Micro Transit plays a critical role in ensuring the safe and efficient operation of on-demand transit vehicles, while also overseeing the performance of Micro Transit Operators to guarantee exceptional passenger experiences. Positions in this job classification are considered safety sensitive and are subject to drug testing, including random drug screens, in accordance with the Federal Transit Administration (FTA) Drug and Alcohol regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Monitoring Operations: Keep track of real-time vehicle locations, schedules, and passenger demand to ensure efficient deployment of transit vehicles.
- Dispatching Vehicles: Assigning vehicles and drivers to routes and trips based on demand, availability, and operational needs.
- Communication: Serve as the primary point of contact for drivers, passengers, and management, providing information, instructions, and support as needed
- Problem Solving: Addressing issues and disruptions in service promptly, such as vehicle breakdowns, traffic delays, or passenger concerns.
- Safety Oversight: Ensuring compliance with safety protocols and regulations, including monitoring driver behavior, and responding to emergencies.
- Customer Service: Providing excellent service to passengers, including handling inquiries, complaints, and feedback professionally and courteously.
- Data Analysis: Analyzing operational data to identify trends, optimize routes, and improve service efficiency.
- Coordination: Collaborating with other team members, such as maintenance staff, schedulers, and supervisors, to ensure smooth operations.
- Documentation: Maintaining accurate records of vehicle movements, passenger counts, incidents, and other relevant information.
- Training and Support: Providing training and guidance to new drivers and dispatch staff as needed to ensure effective performance.
SUPERVISORY RESPONSIBILITIES
None
EDUCATION
Education: High school diploma or equivalent (GED). Graduation from a two-year college is preferred, but not required. Management or supervisory training desirable, but not required. A minimum of two (2) years’ experience is required as a bus operator. (This minimum requirement may be met if actual driving experience is supplemented by other directly related transit driving experience.)
Experience: At least five (5) years’ experience of driving a non-commercial/ commercial vehicle with restrictions. Prior supervisory experience in a similar capacity is preferred. Proficiency in customer service principles and effective communication. Thorough understanding of vehicle maintenance basics. Current and valid driver’s license, including DOT medical card. No more than one (1) moving violation within last 36 months.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum age – 21 years.
- Demonstrate acceptable performance in the past twenty-four (24) months.
- No chargeable safety infractions.
- Not more than two (2) tardies.
- Not more that one “at fault” customer service compliant.
- No occurrence attendance letter on file for the twenty-four (24) month criteria.
- Maximum of 12 days absence (extenuating circumstances will be reviewed).
- No warning letters on the employee file.
- No suspensions.
- Current year not more than three (3) unexcused absences occurrences.
- Must participate in Supervisory Management Training within twelve (12) months of newly hired, promoted, or transferred.
- BJCTA is a Drug Free Workplace. Participants in BJCTA’s Drug & Alcohol Program is a condition of employment. Failure to adhere to BJCTA’s Drug & Alcohol Program will result in termination. Every BJCTA employee is responsible for reading and observing the requirements of the Drug & Alcohol Policy. This has been identified as SAFETY SENSITIVE.
Physical Demands:
- Ability to sustain prolonged periods of sitting.
- Capable of assisting diverse passengers, including those with mobility challenges.
BJCTA is a Drug-Free/Smoke-Free Workplace and an Equal Opportunity Employer.
Department: Facilities
Reports to: Managers of Facilities
FLSA Status: Exempt