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Customer Care Center

At MAX, we’re dedicated to providing exceptional service and support to all our passengers. Our friendly team is here to offer you courteous, compassionate, and knowledgeable assistance, ensuring that you feel valued and satisfied with every interaction.

Welcome to MAX Customer Care Center!


Whether you have questions about our transportation services or need help navigating them, we’re here for you!
Fixed Route
Have questions about bus routes, schedules, or locations? Don’t hesitate to reach out—we’re more than happy to assist you!
Paratransit
If you’re certified under the Americans with Disabilities Act (ADA) and would like to make a reservation or learn more about our Paratransit service, just give us a shout! We’re here to help you every step of the way.
On-Demand
Want to book a corner-to-corner ride with MAX On-Demand but don’t have a smartphone? No problem at all! Just contact us, and we’ll take care of booking your ride.
Transit Centers (Central, Crossplex, and Woodlawn)
Need to buy passes, pick up printed route schedules, or check on lost and found items? Drop by one of our three Transit Centers —we’re here to help!

Useful Links

Department Head

Tevarius Foster
Director of Customer Experience
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