PUBLIC NOTICE

Posted November 21, 2019

Notice is now given for the following meetings of the
Birmingham-Jefferson County Transit Authority’s Board of Directors:

SPECIAL CALLED MEETING OF THE BJCTA BOARD OF DIRECTORS

DATE: Tuesday, November 26, 2019
TIME: 12 Noon
PURPOSE: Regular Order of Business
LOCATION: Birmingham Jefferson County Transit Authority, 1801 Morris Ave., Second Floor, Birmingham, Alabama 35203

Theodore “Ted” Smith, Board Chairman
Birmingham- Jefferson County Transit Authority

** Parking – You are welcome to park in the BJCTA lot, located at 16^th St. & Morris Ave

0

Announcements, Front Page Items, General Information, Public Notice

ADA Paratransit Advisory Committee MEETING

By MPM Support on

November 19, 2019

- Announcements, Front Page Items, General Information, Public Notice

ADA Paratransit Advisory Committee MEETING

When: Thursday, November 21, 2019
Where: Birmingham-Jefferson County Transit Authority
3105 Reverend Abraham Woods, Jr. Blvd
Birmingham, Alabama 35203

(Operations Conference Room, 2^nd Floor)
2:30 PM to 3:30 PM

The Paratransit Advisory Committee serves in an advisory capacity of advocates for transit. During this meeting, the attendees may review transit information, upcoming projects, ask questions and discuss comments and complaints with BJCTA staff members. The Open Session will begin at 2:30 PM and will end at 3:30PM.

Written comments or complaints may be submitted during the meeting or by email to ada@bjcta.org. Comment forms are available on BJCTA’s Website.

FOR ADDITIONAL INFORMATION OR FOR INDIVIDUALS REQUIRING SPECIAL ASSISTANCE / REASONABLE ACCOMMODATIONS, CONTACT:

The Civil Rights Compliance officer / ADA Officer
Birmingham-Jefferson County Transit Authority
ada@bjcta.org
205-521-0101

REQUEST FOR SPECIAL ASSISTANCE SHOULD BE RECEIVED AT LEAST THREE (3) BUSINESS DAYS PRIOR TO THE MEETING

Thank you,

0

Front Page Items, General Information, Public Notice

NOTICE TO ALL PARATRANSIT CUSTOMERS

By MPM Support on

November 12, 2019

- Front Page Items, General Information, Public Notice

MAX Transit Paratransit Customers

Effective of January 28, 2020, MAX Transit will begin using a new software to handle reservations and other business for paratransit customers. That new software is ECOLANE and it will enable us to serve you better. We have listed below some of the changes that you can expect to see with this implementation.

Calling in for your ride
Continue to call 205-521-0180 or 205-521-0101, option #2 to make your reservations with a Customer Care Associate.
Information
It is important that we build your passenger profile correctly. Initially you may spend a little more time on the phone with the Customer Care Associate as they input all your information into the system. When we gather that information, it will be stored in our system which will shorten the length of future calls to schedule your trips.
Change of destination
When making your reservation, it is important that we are given the correct destination. You cannot change your destination after you have boarded the bus.If you decide you want to go to a different location after you have made your reservation, you must call back in and cancel your original trip and book a new trip. This is very important as once you board the bus there are only two options (A) go to your original destination or (B) be marked as a No Show.
Number of passengers
If you are traveling with a personal care agent (PCA), or anyone else, you must inform the Customer CareAssociate of how many people that are in your party when you make your reservations. Our buses will have assigned trips according to how many seats are open on that bus. If you do not let us know in advance, some in your party may not be able to board with you. If you do not board, you will then be considered a No Show and will have to call back in and reschedule your trip.
Pick up times
When you call to make a reservation, the Customer Care Associates will ask for your appointment time or when you wish to arrive at your destination. The Ecolane software is designed to calculate what time you need to be on the bus in order to reach your destination prior to your appointment time.

We apologize for any inconvenience that these changes may cause and thank you for your cooperation. We do expect to have a smooth transition and as stated earlier, we will be able to serve you better with this new technology. If you have any questions, please contact us at 205-521-0180 or www.maxtransit.org.

Click here for more information.

0

Front page slider

Veteran’s Day Parade 2019

By MPMSupport Administrator on

November 6, 2019

- Front page slider

0

Announcements, News Releases

MAX – Direct Micro Transit

By MPM Support on

November 1, 2019

- Announcements, News Releases

BIRMINGHAM-JEFFERSON COUNTY TRANSIT AUTHORITY LAUNCHES MAX-DIRECT
AT PRESS CONFERENCE ON NOVEMBER 1, 2019

Innovative On-Demand Ride Share Service For Mountain Brook Customers

Birmingham, AL (October 31, 2019) – The Birmingham-Jefferson County Transit Authority (BJCTA) announces the launch of MAX-DIRECT, a flexible and dynamic on-demand microtransit shuttle which will service riders to Mountain Brook. The new service, available beginning Monday, November 4, 2019, will replace two fixed routes, Route 502 Cherokee Bend and 504 Hermitage.

Similar to a ride-hailing service, MAX-DIRECT uses a smartphone App for riders to schedule customized curb-to-curb microtransit trips. A smaller, neighborhood-friendly shuttle bus will pick up riders at Central Station and drop them off at a requested address. It will also pick passengers up at their destination within the coverage area and deliver them to Central Station. The new service canalso accommodate passengers with disabilities.

A press conference to announce additional details and an App tutorial will be held on November 1, 2019 at 10:00 a.m. at BJCTA Central Station, 1735 Morris Avenue, Birmingham, AL.

“We are always looking for ways to ensure that our service meets the needs of our customers. We at BJCTA believe that the MAX-DIRECT service will help accomplish that,” said Frank T. Martin, Executive Director/CEO of the Birmingham-Jefferson County Transit Authority. “By simplydownloading the TransLoc App, they will have the ability to request a ride, obtain an estimated pick up time and track their bus in real time.”

BJCTA recognizes that not all customers have access to a smart phone, making usage of the App an impossibility. For those customers, requests for rides will be accepted online at www.ondemand.transloc.com or by calling 205-521-0101, #5. Wait times for service are subject to vehicle availability and demand.

As technology evolves and transit offerings expand, the BJCTA continues to search for innovative ways to address accessibility and customer mobility. This new service offers a complement to existing fixed route bus service by providing a curb to curb service that is more direct.

The Birmingham-Jefferson County Transit Authority is the public transportation leader in Central Alabama. The Authority averages three million riders per year with more than 300 employees. For more information, visit www.maxtransit.org.

TransLoc is a subsidiary of Ford Smart Mobility. They are a part of a broad suite of mobility solutions intended to enhance both public and private transit agencies. Together, they are working to solve the world’s mobility challenges and usher in the future of modern transportation in every part of the globe. For more information, visit www.transloc.com.

0