Announcements, Front page slider, General Information, Public Notice

ADA Paratransit Advisory Committee MEETING 

 
When:  Thursday, February 20, 2020
Where:  Birmingham-Jefferson County Transit Authority
3105 Reverend Abraham Woods, Jr. Blvd
Birmingham, Alabama   35203
(Operations Conference Room, 2nd Floor)
2:30 PM to 3:30 PM

 

The Paratransit Advisory Committee serves in an advisory capacity of advocates for transit.  During this meeting, the attendees may review transit information, upcoming projects, ask questions and discuss comments and complaints with BJCTA staff members. This Open Session will begin at 2:30 PM and will end at 3:30PM.

 

Written comments or complaints may be submitted during the meeting or by email to ada@bjcta.org.  Comment forms are available on BJCTA’s Website. 

 

FOR ADDITIONAL INFORMATION OR FOR INDIVIDUALS REQUIRING SPECIAL ASSISTANCE / REASONABLE ACCOMMODATIONS, CONTACT:

 

The Civil Rights Compliance officer / ADA Officer
Birmingham-Jefferson County Transit Authority
ada@bjcta.org
205-521-0101

 

REQUEST FOR SPECIAL ASSISTANCE SHOULD BE RECEIVED AT LEAST THREE (3) BUSINESS DAYS PRIOR TO THE MEETING

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Front Page Items, General Information, Public Notice

PUBLIC NOTICE

Posted February 11, 2020

 

Notice is now given for the following meetings of the

Birmingham-Jefferson County Transit Authority’s Board of Directors:

 

BJCTA COMMITTEE MEETINGS SCHEDULE

 

Planning & Program Development Committee 09:00 AM

Operations Committee – Immediately following the Planning & Program Development Committee Meeting

 

            DATE:                                 Wednesday, February 19, 2020

            PURPOSE:                         Regular Order of Business

 

Theodore “Ted” Smith, Board Chairman

Birmingham- Jefferson County Transit Authority

 

** Parking – You are welcome to park in the BJCTA lot, located at 16th St. & Morris Ave

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Front Page Items, General Information, Public Notice

PUBLIC NOTICE


Notice is now given for the following meetings of the Birmingham-Jefferson County Transit Authority’s Board of Directors:


REGULAR MEETING OF THE BJCTA BOARD OF DIRECTORS
DATE:                                 Wednesday, February 5, 2020
TIME:                                  12:00 noon
PURPOSE:                          Regular Order of Business
LOCATION:                       Birmingham Jefferson County Transit Authority
1801 Morris Ave., Second Floor
Birmingham, AL 35203


Theodore “Ted” Smith, Board Chairman
*** Parking – You are welcome to park in the BJCTA lot, located at 16th St. & Morris Ave

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Front Page Items, General Information, Public Notice

PUBLIC NOTICE

January 14, 2020

 

Notice is now given for the following meetings of the

Birmingham-Jefferson County Transit Authority’s Board of Directors:

 

BJCTA Board Committee Meetings- Wednesday, January 22, 2020


Finance & Administration Committee – 10:00 A.M.

Planning & Program Development Committee Immediately following the Finance & Administration Committee

Operations Committee Immediately following the Planning & Program Development Committee


PURPOSE:                         Regular Order of Business

WHERE:                              Birmingham Jefferson County Transit Authority

                                                  MAX Intermodal

                                                  1801 Morris Ave, Second Floor

                                                  Birmingham, AL 35203

 

*** Parking – You are welcome to park in the BJCTA lot, located at 16th St. & Morris Ave

Theodore “Ted” Smith, Board Chairman

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Announcements, Front page slider, General Information, Public Notice

ADA Paratransit Advisory Committee MEETING 

 
When:  Thursday, January 16, 2020
Where:  Birmingham-Jefferson County Transit Authority
3105 Reverend Abraham Woods, Jr. Blvd
Birmingham, Alabama   35203
(Operations Conference Room, 2nd Floor)
2:30 PM to 3:30 PM

 

The Paratransit Advisory Committee serves in an advisory capacity of advocates for transit.  During this meeting, the attendees may review transit information, upcoming projects, ask questions and discuss comments and complaints with BJCTA staff members. This Open Session will begin at 2:30 PM and will end at 3:30PM.

 

Written comments or complaints may be submitted during the meeting or by email to ada@bjcta.org.  Comment forms are available on BJCTA’s Website. 

 

FOR ADDITIONAL INFORMATION OR FOR INDIVIDUALS REQUIRING SPECIAL ASSISTANCE / REASONABLE ACCOMMODATIONS, CONTACT:

 

The Civil Rights Compliance officer / ADA Officer
Birmingham-Jefferson County Transit Authority
ada@bjcta.org
205-521-0101

 

REQUEST FOR SPECIAL ASSISTANCE SHOULD BE RECEIVED AT LEAST THREE (3) BUSINESS DAYS PRIOR TO THE MEETING

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Front Page Items, General Information, Public Notice

PUBLIC NOTICE

Posted November 21, 2019

 

Notice is now given for the following meetings of the
Birmingham-Jefferson County Transit Authority’s Board of Directors:

SPECIAL CALLED MEETING OF THE BJCTA BOARD OF DIRECTORS


DATE: Tuesday, November 26, 2019
TIME: 12 Noon
PURPOSE: Regular Order of Business
LOCATION: Birmingham Jefferson County Transit Authority, 1801 Morris Ave., Second Floor, Birmingham, Alabama 35203

Theodore “Ted” Smith, Board Chairman
Birmingham- Jefferson County Transit Authority

** Parking – You are welcome to park in the BJCTA lot, located at 16th St. & Morris Ave

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Announcements, Front Page Items, General Information, Public Notice

ADA Paratransit Advisory Committee MEETING 

 

When:  Thursday, November 21, 2019
Where:  Birmingham-Jefferson County Transit Authority
3105 Reverend Abraham Woods, Jr. Blvd
Birmingham, Alabama   35203

(Operations Conference Room, 2nd Floor)
2:30 PM to 3:30 PM

 

The Paratransit Advisory Committee serves in an advisory capacity of advocates for transit.  During this meeting, the attendees may review transit information, upcoming projects, ask questions and discuss comments and complaints with BJCTA staff members. The Open Session will begin at 2:30 PM and will end at 3:30PM.

 

Written comments or complaints may be submitted during the meeting or by email to ada@bjcta.org.  Comment forms are available on BJCTA’s Website. 

 

FOR ADDITIONAL INFORMATION OR FOR INDIVIDUALS REQUIRING SPECIAL ASSISTANCE / REASONABLE ACCOMMODATIONS, CONTACT:

 

The Civil Rights Compliance officer / ADA Officer
Birmingham-Jefferson County Transit Authority
ada@bjcta.org
205-521-0101

 

REQUEST FOR SPECIAL ASSISTANCE SHOULD BE RECEIVED AT LEAST THREE (3) BUSINESS DAYS PRIOR TO THE MEETING

 

Thank you,

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Front Page Items, General Information, Public Notice

MAX Transit Paratransit Customers

Effective of January 28, 2020, MAX Transit will begin using a new software to handle reservations and other business for paratransit customers. That new software is ECOLANE and it will enable us to serve you better. We have listed below some of the changes that you can expect to see with this implementation.

  1. Calling in for your ride
    Continue to call 205-521-0180 or 205-521-0101, option #2 to make your reservations with a Customer Care Associate.
  2. Information
    It is important that we build your passenger profile correctly. Initially you may spend a little more time on the phone with the Customer Care Associate as they input all your information into the system. When we gather that information, it will be stored in our system which will shorten the length of future calls to schedule your trips.
  3. Change of destination
    When making your reservation, it is important that we are given the correct destination. You cannot change your destination after you have boarded the bus.If you decide you want to go to a different location after you have made your reservation, you must call back in and cancel your original trip and book a new trip. This is very important as once you board the bus there are only two options (A) go to your original destination or (B) be marked as a No Show.
  4. Number of passengers
    I
    f you are traveling with a personal care agent (PCA), or anyone else, you must inform the Customer CareAssociate of how many people that are in your party when you make your reservations. Our buses will have assigned trips according to how many seats are open on that bus. If you do not let us know in advance, some in your party may not be able to board with you. If you do not board, you will then be considered a No Show and will have to call back in and reschedule your trip.
  5. Pick up times
    When you call to make a reservation, the Customer Care Associates will ask for your appointment time or when you wish to arrive at your destination. The Ecolane software is designed to calculate what time you need to be on the bus in order to reach your destination prior to your appointment time.

 

We apologize for any inconvenience that these changes may cause and thank you for your cooperation.  We do expect to have a smooth transition and as stated earlier, we will be able to serve you better with this new technology. If you have any questions, please contact us at 205-521-0180 or www.maxtransit.org.

Click here for more information.

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