Meet Mr. Deric Jackson Sr., our customer of the week!
Mr. Jackson says he has been riding with MAX since he was fifteen years old. He enjoys riding most of the routes and does not have a favorite. “I depend on MAX to get me to dialysis and doctors’ appointments,” he shares.
He has gotten to know most of the operators and passengers from riding with them regularly and enjoys conversing with them during their bus rides.
Mr. Jackson thinks that the operators are good people who know their riders and do their best to help them.
We thank Mr. Jackson for his positive attitude and business. Congratulations, you are our customer of the week!
Meet Christina Griggs, our employee of the week!
Christina has been employed with BJCTA for two years, where she began working in Customer Service. She is now cross training in contracts administration. Her duties as the Contracts Assistant is to assist the Contracts Administrator in drafting contracts, entering contract related information into the system, and communicating with vendors on contract related issues. She also maintains contract files. She aspires to grow in this company and says she sees Director in her future!
Christina enjoys working with people in this organization that push her past her limits, potential, and expectations. “The right people will make you discover things that you did not know about yourself and help you use that to reach your highest goal,” she says.
When asked what she would like to see done differently at the company, her response was,” I honestly wish I could see more interaction between management and employees. The management staff works hard to find money and build better opportunities for our organization, yet we still would not be fully operational without employees that make it their job to make MAX look great. Those operators, supervisors, call center representatives, facility technicians, and shop technicians are a huge part of this organization. I would like to see more recognition being shown to them. I would like them all to know I appreciate every single one of them.”
Christina says her little sisters motivate her. She wants them to see that no matter what you have been through, you can achieve greatness.
Her favorite quote is “Time you enjoy wasting is not wasted time.”
Congratulations Christina! Thank you for your hard work and dedication to MAX.
Meet Mr. LeAndre McClain, our customer of the week!
McClain has been riding the MAX service over four years and thinks its “unique in its own little way.”
He thinks the new changes MAX is making are good and he loves the new MAX MyStop Mobile app. “The app is great because you can track your bus and not have to rely on customer service to locate it,” McClain adds.
“It is dependable and reliable transportation. They get you where you need to go, but not always on time,” he states. His suggestion for improving service is to improve timeliness and the quality of operators. He shares that the system needs more operators who truly know the city and the routes. This will help with customer service and on time performance.
His favorite route is the 280 because of all of the shopping areas.
We thank LeAndre McClain for his patience and positive attitude. Congratulations, you are our customer of the week!
Have you ever encountered someone who made you feel like royalty? I’m talking about someone who made you feel like you would offend him if you refused his help. Sanchez Lee fits that description perfectly and this explains why he is our employee of the week!
Sanchez is one of the most helpful employees at MAX. Affectionately known as “Chez,” there is no task too big or small for him to tackle.
Sanchez began working for the Birmingham-Jefferson County Transit Authority (BJCTA) in 2011 as a member of the janitorial staff. While performing job duties, colleagues always saw him singing with a smile on his face. He is observant and attentive to his coworkers and the needs of customers. He is quick to ask if someone needs help or a cool drink on a scorching day. “Chez” is dependable and dedicated. He quickly gained the attention of BJCTA board members and staff because of his strong work ethic and positive attitude.
The most important thing that motivates Sanchez is knowing he is a living testimony of God’s saving grace. Because he understands that fact, he is appreciative and takes pride in whatever task he is assigned to do. “I know that I am blessed and I desire to be a blessing to others,” he says.
One of his many talents is singing, which he says he has been doing all of his life.
He is a lover of words and loves to play Scrabble, as well as read and watch sports.
MAX Transit has some dedicated employees and Peter Walcott is one of them. As fixed route operations manager at the Birmingham-Jefferson County Transit Authority (BJCTA), he oversees all fixed route operations which means he manages a team of 132 operators and 15 supervisors.
Peter has worked for the BJCTA for 29 years. He began his career with the organization in May of 1988. When asked what has kept him at the company so long? He smiles and simply says, “I enjoy what I do. I love the transportation industry and I have a passion for people. That’s why I stay.” He stresses the importance of service to customers. “I want everyone to be treated fairly,” he states.
Peter recalls a time when he was a bus operator and one of his trainers would give him a rough time. He remembers feeling really low, defeated, and having intentions of quitting at the end of his shift. Just as he stopped the bus to allow a passenger to exit, a little elderly lady slowly made her way to him. She used her cane to help her balance as she leaned in to tell him, “Don’t quit.” He says that she must have observed the look of defeat in his face, but he will always remember that lady. The lesson learned from that experience is that there will be obstacles in life, but never give up. “I want people to know that if you don’t show concern (empathy), have love and patience for people, then this is not the job for you,” he states.
Prior to joining the MAX team, Peter worked for an airline company where he was responsible for directing airplanes to the correct gate, fueling the planes, and loading baggage. He adds, “The most important thing about that job was loading the baggage on the plane. There are weight limits and you have to be careful with that, otherwise you could cause serious issues.”
His motivation is his love for Christ, family, and the desire to be a better person overall. He is a minister of music for his church and he does not miss a Sunday. He spends his down time playing music at church. “I just want to lift His (Jesus) Name and praise God with whomever wants to join me”, he says.
Peter’s favorite quote is “Don’t beg anyone to get on the ark, just keep building, and let the people know the rain is coming.” – Charlamagne tha god
Peter Walcott is truly a breath of fresh air! His energy will light up any room and his warm personality, along with the willingness to teach others is a gift.
You can catch Peter at the 8th Avenue Maintenance facility during the work week.