Blog, MAX Talks

Meet Cariaundra LeShure, our employee of the week!

Cariaundra, affectionately known as “Cari” has been employed with MAX a little over four years.  She is a member of the Safety & Training team, and holds the title of Safety Administrator. Working closely with the safety director, she supports the entire safety department. One of her bigger projects is helping to coordinate the annual Safety Awards Banquet held in November.

Reflecting on her arrival at MAX four years ago as a customer service representative; she shares that she aspires to grow within the company. “I’ve already grown from customer service to this position and I am eager to continue growing,” she says.

Cari is motivated by the satisfaction of knowing she has done her job correctly and to the best of her ability. She also enjoys assisting others.

Her favorite scripture is Proverbs 3:5-6 which states, “Trust in the Lord with all your heart and lean not on your own understanding; in all your ways submit to him and he will make your paths straight.”

You can find Cari working hard in the safety department located at the 8th Avenue facility.

Congratulations Cari! We appreciate your hard work and dedication.


Blog, MAX Talks

The Birmingham-Jefferson County Transit Authority’s (BJCTA) administrative offices are operating from a new location.     

At the end of December 2017, the BJCTA said goodbye to their rented space at the 2121 building and said hello to its brand new Intermodal Facility located at 1801 Morris Avenue.      

Conveniently placed in the heart of downtown Birmingham, the Intermodal facility houses the MAX Administrative offices and will soon be occupied by Greyhound and Amtrak, making it a one stop hub for public transportation.

The completed project spans from the corners of 16th -through 19th Streets and Morris Avenue, this includes a parking lot, Central Station, Olivia’s Transit Café and the Birmingham Intermodal facility.

Grand opening information will be provided soon.

For more information please visit


Blog, MAX Talks

Meet Mr. Marcus Everhart, our customer of the week!

Mr. Everhart has been riding with MAX for what he describes as a long time. He does not drive and depends on the bus to get where he needs to go. His usual routine is to ride routes #8 Sixth Avenue and #5 Ensley Wylam.

“I think the service is good and the service from the drivers is super!” he says. He describes his relationship with the bus operators as cordial. He enjoys talking with all of them and encouraging them. He feels that everyone needs encouragement sometime.

When asked what problems he has experienced with the service, he simply stated that he does not look for problems and therefore does not have them. “I only look to catch the bus and go where I want to go,” he says. 

When asked what he thinks about the construction and all of the progress happening with the organization, he answered that he thought it was nice.  He goes on to describe a time when a person visiting for the first time commented to him about how nice the new Central Station facility is. He said that he agreed fully with that person’s comment. “Everyone is doing a good job of keeping the facility clean,” he adds.

Mr. Everhart admits that the new dynamic bus bays are going to take a while for him to get used to.  He learned that he really has to pay attention to the announcements of bus arrivals and departures because he missed his bus the previous day. “It was my fault,” he says, “I was busy playing with my phone and did not hear the announcement.”

We thank Mr. Everhart for his positive attitude and sense of humor.  Congratulations, you are our customer of the week!


Blog, MAX Talks

Meet Mr. Deric Jackson Sr., our customer of the week!

Mr. Jackson says he has been riding with MAX since he was fifteen years old. He enjoys riding most of the routes and does not have a favorite.  “I depend on MAX to get me to dialysis and doctors’ appointments,” he shares.

He has gotten to know most of the operators and passengers from riding with them regularly and enjoys conversing with them during their bus rides.

Mr. Jackson thinks that the operators are good people who know their riders and do their best to help them. 

We thank Mr. Jackson for his positive attitude and business.  Congratulations, you are our customer of the week!


Blog, MAX Talks

Meet Christina Griggs, our employee of the week!

Christina has been employed with BJCTA for two years, where she began working in Customer Service.  She is now cross training in contracts administration. Her duties as the Contracts Assistant is to assist the Contracts Administrator in drafting contracts, entering contract related information into the system, and communicating with vendors on contract related issues. She also maintains contract files. She aspires to grow in this company and says she sees Director in her future!

Christina enjoys working with people in this organization that push her past her limits, potential, and expectations. “The right people will make you discover things that you did not know about yourself and help you use that to reach your highest goal,” she says.

When asked what she would like to see done differently at the company, her response was,” I honestly wish I could see more interaction between management and employees. The management staff works hard to find money and build better opportunities for our organization, yet we still would not be fully operational without employees that make it their job to make MAX look great.  Those operators, supervisors, call center representatives, facility technicians, and shop technicians are a huge part of this organization. I would like to see more recognition being shown to them. I would like them all to know I appreciate every single one of them.”

Christina says her little sisters motivate her. She wants them to see that no matter what you have been through, you can achieve greatness.

Her favorite quote is “Time you enjoy wasting is not wasted time.”

Congratulations Christina! Thank you for your hard work and dedication to MAX.


Blog, MAX Talks

Meet Mr. LeAndre McClain, our customer of the week!

McClain has been riding the MAX service over four years and thinks its “unique in its own little way.”

He thinks the new changes MAX is making are good and he loves the new MAX MyStop Mobile app. “The app is great because you can track your bus and not have to rely on customer service to locate it,” McClain adds.

“It is dependable and reliable transportation. They get you where you need to go, but not always on time,” he states. His suggestion for improving service is to improve timeliness and the quality of operators.  He shares that the system needs more operators who truly know the city and the routes. This will help with customer service and on time performance.

His favorite route is the 280 because of all of the shopping areas.

We thank LeAndre McClain for his patience and positive attitude.  Congratulations, you are our customer of the week!