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In a recent executive meeting held at the Birmingham Jefferson County Transit Authority (BJCTA), energy filled the downtown boardroom as BJCTA team members eagerly awaited the arrival of their executive director and CEO, Charlotte Shaw. Known for her engaging leadership style and deep commitment to community, Shaw entered the room in a vibrant blue-and-white patterned blazer, coffee in hand, ready to inspire her team.

Shaw’s leadership approach is clear: she emphasizes respect, accountability, and compassion. During the meeting, she encouraged each team member to share two words that symbolize their collective success, highlighting values such as “integrity” and “endurance.” This collaborative spirit is integral to the agency’s mission.

Shaw’s dedication to her team and the community is evident in her daily interactions. Her staff members describe a supportive work environment where personal relationships matter. Amanda Hare, BJCTA’s Marketing and Communications Manager, noted that working under Shaw feels less like a job and more like a supportive family.

Shaw’s commitment extends beyond her staff; she actively seeks to uplift community members. One notable instance involved her hiring Lacretia Perez, a former janitor without insurance, to ensure she receives fair wages and benefits. Shaw aims to create opportunities for everyone, stating, “Each person on this staff will have a major role when I leave, so they can continue the work.”

As the BJCTA implements its innovative MAX Transit services, Shaw remains focused on fostering a new generation of riders who seek convenience and quality in public transportation. With the introduction of modernized buses featuring Wi-Fi and device chargers, the agency aims to attract younger passengers while ensuring comfort and style.

Charlotte Shaw’s leadership exemplifies a blend of vision, compassion, and community engagement. As she continues to guide the BJCTA into a promising future, her commitment to fostering positive relationships both within her team and throughout Birmingham remains unwavering.

For more information on Charlotte Shaw and the BJCTA’s initiatives, visit A Day with CEO Charolotte Shaw as MAX Transit Heads in the Right Direction by The Birmingham Times.

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