Paratransit (VIP) Services

 

Learn about the services BJCTA provides for individuals
in our Community with Disabilties

 

About Our Paratransit (VIP) Services

MAX is here to provide safe, reliable, dependable and efficient public transportation to individuals with disabilities. Paratransit/VIP is a shared-ride, curb-to-curb service. This means that each vehicle may make multiple stops while en route to your destination to pick-up and discharge passengers who have scheduled transportation. A minimum of one-hour travel time should be allowed when scheduling pick-up and destination arrival for your trip.

Resident Eligibility

 

In accordance with the Americans with Disabilities Act (ADA), Birmingham-Jefferson County Transit Authority offers Paratransit/VIP services to individuals who, because of a disability (physical, cognitive or visual), cannot access fixed routes buses.
To apply for Paratransit/VIP services you must complete an application that is available from the button below or by calling 205-521-9048.

 

Applications are also available in alternative formats by request. 

 

Visitor Eligibility

 

MAX provides transportation to Paratransit visitors from other Transit Agency.
 
For more information contact the MAX ADA Office at (205)-521-9048 Monday -Friday 8:00 a.m 5:00 p.m (CST) upon or prior to arrival when visiting the Birmingham area.

 

 Steps to Acquire Visitor Privileges Are Available Below

 

 

 

 

See Our Service Area

Hours of Operation

 

Service Hours:
Monday – Thursday
4:00 a.m. – 11:30 p.m. (CST)


Friday – Saturday
4:00 a.m to 12:30 am (CST)

 

Reservation Hours:
Monday – Sunday
8:00 a.m. – 5:00 p.m. (CST)

 

 

Paratransit Fares

 

One-Way Trip Ticket $2.00
One-Way Trip Cash Fare $2.00
Paratransit 10-Ride Ticket $20.00
Paratransit Monthly Pass $80.00
Access Pass $21.00
Personal Care Attendants – No charge

 

MAX offers a half-fare program that allows eligible patrons (persons with disabilities, persons 62 and older, and Medicare recipients) to ride MAX’s fixed route services at half fare.

You must present a valid MAX picture ID upon boarding. ID cards are FREE and can be obtained, with proper identification,  

Tuesday & Thursday from 9:00 AM until 4:00 PM, at MAX Operations & Maintenance Facility located at 3105 Reverend Abraham Woods Jr. Blvd.

You may contact Customer Service at 205.521.0180 or 205-521-0101 for more information.

 

Replacement of lost or stolen ID cards can be re-issued for a $5.00 fee at the same location, call 205-521-0101 for times.

You may contact the ADA office at 205-521-9048 for additional information.

 

Make A Reservation

 

 Call

205-521-0180

or

205-521-0101 

 

TTY Information

711 for Telecommunications Relay Service

Background

 

The Federal Communications Commission has adopted use of the 711 dialing code for access toTelecommunications Relay Services (TRS).
TRS permits persons with a hearing or speech disabilityto use the telephone system via a text telephone (TTY) or other device to call persons with or withoutsuch disabilities.
For more information about the various types of TRS, see the FCC’s consumer guide,or visit the website of our Disability Rights Office (DRO).

 

Making TRS Calls

 

If you want to call someone using TRS, use your TTY or dial 711 on your telephone, and you will automatically be connected to a TRS operator.
If you’re a TRS user traveling out of state and wantto make a call, there is no longer a need to learn the state’s TRS provider’s telephone number.
Just dial 711!
It’s fast, functional and free.The 711 code is not just for use by persons with disabilities. Both voice and TRS users can initiatea call from any telephone, anywhere in the United States, without having to remember and dial aseven or ten-digit access number. 
For persons who have been using TRS for years, the convenienceof dialing three digits is obvious.
711 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) relay or IPCTSRelay calls, because such calls are initiated through the Internet.
Hearing persons initiating a VRS or IP Relaycall may do so by calling a provider’s 800 number.
IPCTS users just call their party directly, and aCommunications Assistant (CA) is automatically connected to the call.
 
TTY Access Phone Numbers

 

AT&T National Relay Service*All Users: 711
TTY Alabama User:  1-800-548-2546
Voice Users: 1-800-855-2881
PC (ASCII) Users: 1-800-855-2882
Telebraille: 1 800-855-2883
AT&T Spanish Relay Service**
TTY Spanish: 1-800-676-4290
PC Spanish: 1-800-855-2886

How To Schedule Your Reservation

 

Trip requests are accepted up to two weeks in advance. A trip request for next day pick up must be made by 5 pm the day before scheduled arrival time by calling 205-521-0180.
Reservations are made on a first call, first schedule basis. When making a reservation, allow extra time for travel from pick up location to your destination. It is important to remember that Paratransit/VIP is a shared-ride service and other passengers may be picked up during your trip to your scheduled destination.
When reserving your pick up time, please be prepared to provide the following information:
  1. Your first and last name
  2. Home telephone number
  3. Date of travel
  4. Requested appointment time (you will be provided with a scheduled pick-up time)
  5. The pick-up address
  6. The destination address
  7. Whether or not you will be accompanied by a Personal Care Attendant (PCA)(one attendant can ride free, but you must inform the reservation operator whenmaking your trip request.).
  8. Whether or not if you are riding with a friend or companion that is not ADA certified; that person will be required to pay full fare and will be allowed to ride only on a space available basis.
 
Ask the reservation operator to repeat your trip information, such as, your scheduled pickup time, home address, the address of your destination, any description comments such as where you will be waiting to ensure the accuracy of scheduled information.

 

Scheduled Pick Up / Ready Time Window Policy

Passengers scheduled for transport are advised that the Paratransit Operator will arrive at your pick up location up to 20 minutes prior to scheduled pick up time, and no later than 20 minutes after your scheduled pick up time. This is defined as the “ready time window”. For example; if your scheduled pick up is 9:00am, the vehicle will arrive anytime between 8:40am and 9:20am. Your scheduled pick up time is established between you and the reservation operator when you make the reservation for a trip. Passengers are encouraged to be prepared to board vehicle immediately upon arrival. Operators are instructed to wait no longer than five (5) minutes at pick up locations, and will proceed to next destination once time has expired. If a passenger is not ready within this time limit, the scheduled trip will be counted as a “no show”. On the day of your scheduled service, you can wait inside as long as you can see the vehicle arriving. If you cannot, you must wait outside where you can see the vehicle. Paratransit Operators will wait for a passenger at the curb of a public street, in front of, or as close as possible to the passenger’s residence, building or other designated pick-up location. Door to Door Service is available upon request, when scheduling please inform the reservationists at the time if you need Door to Door Service. Companion or Personal Care Attendant (PCA) also can accompany you to provide personal assistance.

Types of VIP Services

Birmingham-Jefferson County Transit Authority provides two (2) types of Paratransit/VIP services that are scheduled depending upon your travel plans.
You can select either Demand Service or Subscription Service:
Demand Service: is provided when a customer contacts the Paratransit/VIP scheduling department and makes a reservation for service for a later time and/or date.Subscription Service: is a standing reservation for customers who normally make the same trip several times a week, or who are on a regular travel schedule.
Subscription Service is limited to riders traveling to the same destination at the same time, at least three (3) times a week for a minimum of ninety (90) days.

BJCTA reserves the right to restrict  Subscription Service to maintain a maximum level of fifty percent (50%), as required by the ADA, when there is no excess demand capacity available.BJCTA will terminate any Subscription Service that is cancelled fifty percent (50%), or more, of the time during any thirty (30) day period, or if there is a consistent pattern of cancellations of any part of a subscription.

How to Renew Your MAX VIP Card

 

The following ID cards can be renewed upon reaching expiration date at no charge:
Senior
Paratransit
Access Pass
 
(Lost or stolen ID replacement charge is $5.00)
 
Renewal and replacement IDs can be obtained at:
3105 Reverend Abraham Woods Jr. Drive-Birmingham, Alabama 35203.
To schedule appointments for IDs please call 205-521-0101.

 
Days: Monday – FridayTime: 9:00 a.m. to 12:00 noon 1:00 p.m. to 4:00 p.m.

 

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MAX VIP Rider's Guide


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Trip Length Policy


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Missed Trip Policy


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Capacity and Constraints


Rules of Conduct

Passengers are required to follow these Rules of Conduct to ensure the safety and comfort of all passengers and the Paratransit/VIP Operator:

  1. No eating, drinking or smoking on board

  2. No riding under the influence of alcohol or illegal drugs

  3. No abusive, threatening or obscene language or actions

  4. No discharge of bodily fluids or open wounds

  5. No deliberate fare evasion

  6. No physical abuse of another passenger or the operator

  7. No operating or tampering with any equipment while onboard a Paratransit/VIP vehicle

  8. No radios, cassette tape players, compact disc players or other sound – generating equipment are to be played aboard the vehicles

  9. For safety reasons, please limit unnecessary conversation with operator when the vehicle is in motion

Passengers who violate the Rules of Conduct are subject to penalties, up to and including suspension and / or termination of service.

Note: Passengers who engage in physical abuse or cause physical injury to another passenger or operator may be subject to immediate and permanent suspension from services, and possible criminal prosecution.

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